Privacy Policy

At MassageWell UK, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase from us.

Information We Collect

We collect information that you provide directly to us, such as when you create an account, make a purchase, sign up for our newsletter, participate in a survey or promotion, or contact us for customer service. This information may include:

  • Personal identification information (name, email address, postal address, phone number)
  • Payment information (credit card details, billing address)
  • Account login credentials
  • Order history and preferences
  • Communications with our customer service team

We also automatically collect certain information about your device and how you interact with our website, including:

  • IP address and device identifiers
  • Browser type and operating system
  • Pages you view and links you click
  • Time spent on our website and referring website
  • Location information

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Communicate with you about your account or orders
  • Send you marketing communications (if you have opted in)
  • Respond to your inquiries and provide customer support
  • Improve our website and product offerings
  • Detect and prevent fraud or unauthorized access
  • Comply with legal obligations

Cookies and Tracking Technologies

We and our third-party service providers use cookies, web beacons, and similar technologies to collect information about your browsing activities. These technologies help us analyze website traffic, personalize your experience, and deliver targeted advertisements. You can manage your cookie preferences through our Cookie Settings feature. For more information, please see our Cookie Policy.

Sharing Your Information

We may share your information with:

  • Service providers who perform services on our behalf (payment processors, shipping companies, marketing partners)
  • Professional advisors such as lawyers, accountants, and insurers
  • Government authorities when required by law
  • Business partners with your consent

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or alteration. However, no internet transmission is ever completely secure, so we cannot guarantee the absolute security of your data.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access and receive a copy of your personal information
  • The right to correct inaccurate information
  • The right to delete your personal information
  • The right to restrict or object to processing
  • The right to data portability
  • The right to withdraw consent

To exercise these rights, please contact us using the details provided below.

International Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information when transferred internationally.

Children's Privacy

Our website is not intended for children under 16 years of age, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

FactCurrent UK
123 Wellbeing Street
London, NW1 8QP
United Kingdom
Email: [email protected]
Phone: +44 20 7123 4567

Last Updated: October 15, 2023