These Terms of Service ("Terms") govern your use of the MassageWell UK website (the "Site") and the purchase of products from MassageWell UK. By accessing the Site or placing an order, you agree to be bound by these Terms.
By accessing or using our Site, you agree to these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our Site or purchase our products.
We may modify these Terms at any time. The updated version will be effective as soon as it is posted on the Site. Your continued use of the Site after any changes indicates your acceptance of the modified Terms.
3.1. Product descriptions, images, and specifications are provided for informational purposes and we make reasonable efforts to ensure their accuracy.
3.2. Prices are shown in British Pounds Sterling (£) and include VAT where applicable.
3.3. We reserve the right to change prices, discontinue products, or correct pricing errors at any time without notice.
3.4. Products remain the property of MassageWell UK until payment has been received in full.
4.1. By placing an order, you make an offer to purchase products at the prices listed.
4.2. We reserve the right to accept or decline your order for any reason.
4.3. An order is not confirmed until you receive an order confirmation email.
4.4. Payment must be made using one of our approved payment methods. All credit/debit card information is processed securely by our payment providers.
4.5. By submitting payment information, you represent that you are authorized to use the payment method.
5.1. Delivery times are estimates only and not guaranteed.
5.2. Risk of loss or damage passes to you upon delivery.
5.3. We are not responsible for delays caused by events outside our control.
5.4. Additional delivery charges may apply for certain locations.
6.1. You have the right to cancel your order within 14 days of receiving the goods without giving a reason (Consumer Contracts Regulations 2013).
6.2. To exercise your right to cancel, you must inform us in writing.
6.3. You must return the products in their original condition and packaging at your own cost within 14 days of cancellation.
6.4. We will process refunds within 14 days of receiving the returned goods or evidence that you have sent them back.
6.5. Faulty or damaged products will be replaced, repaired, or refunded at our discretion in accordance with your consumer rights.
7.1. Our products come with a 12-month warranty against manufacturing defects under normal use.
7.2. The warranty does not cover damage caused by improper use, accidents, or normal wear and tear.
7.3. For warranty claims, please contact our customer service team with proof of purchase.
8.1. All content on the Site including text, graphics, logos, images, and software is the property of MassageWell UK or our licensors and is protected by copyright and other intellectual property laws.
8.2. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.
9.1. You agree not to use the Site for any unlawful purpose or in any way that might damage, disable, or impair the Site.
9.2. You must not attempt to gain unauthorized access to our systems or interfere with other users' use of the Site.
9.3. We reserve the right to terminate your access to the Site for violations of these Terms.
10.1. You may need to create an account to access certain features of the Site.
10.2. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
10.3. You must provide accurate, current, and complete information for your account.
11.1. To the fullest extent permitted by law, MassageWell UK shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Site or our products.
11.2. Our total liability to you for any claim arising out of or relating to these Terms shall not exceed the amount paid by you for the product(s) giving rise to such claim.
11.3. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
You agree to indemnify and hold harmless MassageWell UK and its officers, directors, employees, and agents from any claims, damages, liabilities, costs, or expenses arising out of your use of the Site, your violation of these Terms, or your violation of any rights of a third party.
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and MassageWell UK regarding your use of the Site and purchase of our products.
If you have any questions about these Terms, please contact us at:
FactCurrent UK
123 Wellbeing Street
London, NW1 8QP
United Kingdom
Email: [email protected]
Phone: +44 20 7123 4567
Last Updated: October 15, 2023